Returns & Exchanges
At Torque E-bikes, we want you to be fully satisfied with your purchase; if you are not, we offer a hassle-free 30-day return policy for all unworn apparel and accessories. Please ensure items are in their original condition with all tags attached to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the items in their original packaging, ensuring all labels and tags remain intact to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing